Compliance Monitoring

The SHRA also regulates certain aspects of tenant management to ensure that tenants are well looked after and reap the intended benefits of the social housing programme. They, likewise, support the programme by upholding their responsibilities as tenants. Projects that have been completed and tenanted will be handed to the Compliance unit of the SHRA for monitoring and SHIs and ODAs must submit quarterly reports to the SHRA. This ensures that the projects comply and are managed in accordance with the Social Housing Act and Social Housing Regulations. 

Compliance monitoring manages the following areas:

  • Reporting of delivery agents,
  • Tenant and building audits,
  • Approval of delivery agent’s annual business plan,
  • Forensic investigations and
  • Interventions.

The SHRA is required to intervene in cases of maladministration.